Our helpdesk management solution can provide a solution that is easily customized to your specific business requirements. This solution can also provide a range of self-service and automated functions to enable IT to focus on the most important issues and can be upgraded to include powerful, integrated management tools as your business and/or network environment grows, empowering the helpdesk team to immediately diagnose and resolve issues from within helpdesk tickets.
|Create and capture all helpdesk tickets|
|Manage ticket workflow including escalation policies|
|Assign tickets to technicians|
|Maintain a real-time dashboard for monitoring performance metrics|
|Maintain a database of issues|
|Integrate with Active Directory and email systems|